The main point of marketing is to connect with the client or customer on the first contact. Some brick and mortar business may be focused on sales or being polite to those who may be able to benefit from the product. However, knowing names at initial contact can go a long way when building a relationship. This is why more managers or supervisors should insist on name tags for employees that are visible at first sight.
Even if a person has a small operation, this small investment goes a long way and can play a large role in their marketing. For one, no one wants to be addressed as sir, madam, or hey. Sharing a first name invites customers to ask questions and possibly close a sale with the help of productive rapport given by the employee who assisted them.
Although assessments by outside companies normally come from headquarters, it is one good reason for management to enforce this rule at all times. These assessment agents, also known as mystery shoppers, are required to look at several details within a hospitality or retail operation. One of the main things they will note is whether an employee was wearing a badge or name tag while on the job.
Although this may seem extreme, customer retention is a very detailed process and managers are always looking for ways to up the ante. Instead of frills made to get attention, more focus is placed on how to create a better buying experience. When a staff member is easy to identify, it makes it easier for the company to market their services if no sale takes place right away.
While some operations may put a lot of thought into their social media profile, they may overlook marketing fundamentals. Employees without an identification badge or tag may be missing out on accolades given by happy customers on review sites. Although posters on these types of sites will give a physical description of a tagless employee that gave bad service, those nameless individuals that go above and beyond rarely get a mention.
Unlike mystery shoppers, customers who visit a business have few posting guidelines. Contractors working for a marketing research company can only state the facts and not personal guesses or views. While most moderators will not allow anything that is defamatory, overly speculative, or profane to be viewed, personal opinions are always welcomed.
Large operations should also require identification tags for those who work in various departments. While some may feel this is stifling, or that open communication is better than a badge, it can help bridge communication gaps. This is especially true when working with those that have an unusual first or last name or want to be addressed by a nickname.
Badges are also a good idea if employees are participating in a trade show or networking event. Although it may seem great to just hand someone a business card as a way to promote, if someone can call a person by their name, at first sight, it can feel more inviting. Most of the best business deals are made when the buyer can engage with the seller on some level.
Even if a person has a small operation, this small investment goes a long way and can play a large role in their marketing. For one, no one wants to be addressed as sir, madam, or hey. Sharing a first name invites customers to ask questions and possibly close a sale with the help of productive rapport given by the employee who assisted them.
Although assessments by outside companies normally come from headquarters, it is one good reason for management to enforce this rule at all times. These assessment agents, also known as mystery shoppers, are required to look at several details within a hospitality or retail operation. One of the main things they will note is whether an employee was wearing a badge or name tag while on the job.
Although this may seem extreme, customer retention is a very detailed process and managers are always looking for ways to up the ante. Instead of frills made to get attention, more focus is placed on how to create a better buying experience. When a staff member is easy to identify, it makes it easier for the company to market their services if no sale takes place right away.
While some operations may put a lot of thought into their social media profile, they may overlook marketing fundamentals. Employees without an identification badge or tag may be missing out on accolades given by happy customers on review sites. Although posters on these types of sites will give a physical description of a tagless employee that gave bad service, those nameless individuals that go above and beyond rarely get a mention.
Unlike mystery shoppers, customers who visit a business have few posting guidelines. Contractors working for a marketing research company can only state the facts and not personal guesses or views. While most moderators will not allow anything that is defamatory, overly speculative, or profane to be viewed, personal opinions are always welcomed.
Large operations should also require identification tags for those who work in various departments. While some may feel this is stifling, or that open communication is better than a badge, it can help bridge communication gaps. This is especially true when working with those that have an unusual first or last name or want to be addressed by a nickname.
Badges are also a good idea if employees are participating in a trade show or networking event. Although it may seem great to just hand someone a business card as a way to promote, if someone can call a person by their name, at first sight, it can feel more inviting. Most of the best business deals are made when the buyer can engage with the seller on some level.
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